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How We Keep Your Information Secure

When you open an account on grandbett, your personal details and payment information are protected under our privacy framework.

Data encrypted on deposit and withdrawalPayment records kept separate from account logsYour privacy request answered within 7 days
Explore the Lobby Read FAQ
grandbett How We Keep Your Information Secure
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat window inside your account lobby Monday to Sunday, 08:00–23:00 Jakarta time. Our team will answer your data request or privacy question in real time.

Email Support

Send a privacy inquiry to [email protected]. Include your account username and a clear description of your request. We aim to reply within seven business days.

Account Settings

Go to Settings > Privacy & Data inside your account to view your stored information, download your data export, or request changes to your contact details.

SECURITY & ACCESS

How We Protect and Handle Your Account

Data Encryption

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels over an encrypted connection.

Account Verification

When you withdraw, we match the receiving account name to your registered identity.

Cookie Use

We place cookies on your device to remember your login status and game preferences.

Data Retention

Your account records, game history and payment logs are kept for twelve months after you close your account.

Third-Party Sharing

We share account data only with payment processors (DANA, OVO, GoPay, QRIS), game studios and fraud-prevention services.

Your Rights

You may request a copy of your stored data, correct inaccurate information, or ask us to delete your account and…

Privacy Policy – Frequently Asked Questions

We require your full name, email address, phone number, date of birth and preferred currency. We also ask for a username and password. This information is used to create your account, process withdrawals and comply with identity verification requirements where local law applies.

Payment records — including your DANA, OVO, GoPay and QRIS transaction history — are kept for twelve months after your account closes. Active account records are held for as long as your account exists. We retain game history for internal audit and fraud prevention purposes during the same retention window.

Yes. Go to Settings > Privacy & Data in your account lobby to request a data export. The file will include your account details, deposit and withdrawal history, game records and any personal information we hold. Downloads are available within 48 hours and come in a standard format.

Your data is accessed only by our customer support team (to help with account issues), our fraud-prevention team (to verify withdrawals) and our compliance officers (to meet legal obligations). Game studios and payment processors see only transaction data necessary to process your deposits or payouts.

Your account information is anonymised twelve months after closure. Your name, email and phone number are removed from our active systems. Aggregated game and deposit records may be kept for statistical or legal purposes where local law permits, but are no longer linked to your identity.

Yes, we use cookies to recognise you between sessions and improve your experience. You can adjust or block cookies in your browser settings; however, disabling them may slow your access to the lobby or prevent some features from working correctly.

Open live chat during our support hours (Monday–Sunday, 08:00–23:00 Jakarta time) or email [email protected] with the details you'd like to update. For security reasons, name changes require identity verification. Most updates are processed within two business days.

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