Your Rights and Our Legal Obligations
Yes. Email support with 'Data Subject Access Request' in the subject line. We'll send you a complete export of your account records, payment history and personal details within five business days. The file is encrypted and sent to your registered email only.
Log into your account, go to Settings > Account Closure and follow the prompts. We'll suspend your account immediately, freeze all remaining balance and schedule deletion of personal data within 30 days, keeping only transaction records required by Indonesian law.
We retain deposit and withdrawal records for seven years after account closure for tax and fraud-prevention purposes. Personal identity details are deleted after 30 days if you request full closure. Transaction IDs and outcome states remain stored permanently for dispute resolution.
Report the issue within 30 days through live chat or email with the transaction ID from your account history. We'll investigate and confirm the outcome within five business days. If funds were lost to technical error, we'll restore them; if the transaction was authorised by you, we'll explain the charge.
No. Your account data is never sold. We share minimal information only with payment processors like DANA, OVO, GoPay and QRIS to complete your deposits, and with law enforcement if legally required. Processors sign data-protection agreements with us.
The complete terms are linked in the footer of every page on grandbett. You can also request a PDF copy via email. We update terms only when local law changes or for security reasons; you'll receive written notice 30 days before any material change takes effect.
Yes. In your browser settings, you can disable non-essential cookies. Essential cookies (for login and security) remain active. You can also disable personalisation tracking by unchecking 'Use My Play History for Recommendations' in your grandbett account settings.
